Frequently Asked Questions
How do I order?
If you are selecting from our pre-digitized designs or letters, please click here. If you would like to order a customized logo, please email a high resolution image of your logo to for a quote. We will respond within 24 hours.

What is digitizing?
Digitizing is the art of converting a logo or design into a stitch file that the embroidery machine can understand.

What type of file is required in order to have my logo digitized?
Vector files such as eps and ai (Adobe Illustrator or Corel Draw) are preferred however high resolution (300 dpi) jpeg files will work as well.

How much do you charge?
There are many factors that determine the cost of custom embroidery including but not limited to design complexity, stitch count, quantity ordered, and the type of product to be embellished. In order to provide you with the most accurate quote, please provide us with as much information as possible regarding your order including the image of your logo, quantity, logo size, desired placement, type of garment/product and whether you will be supplying the product or if you would like to purchase the items from us.

Can my logo be digitized?
Most logos can be digitized but some adjustments may need to be made in order to make sure the design sews out clearly. Unlike printing with ink, embroidery is not WYSIWYG (what you see is what you get). Small letters will sometimes need to be enlarged or a line of text will need to be split into two. The simple reason is that with embroidery, we are dealing with threads, needles and fabrics which move and are not consistent like ink on paper.

How long will it take for my order?
It depends on the size of your order. Most orders should be completed in one week or less.

How large can my logo be?
The size of your logo will vary on a case by case basis but here are some guidelines that cover the most common logo placements.

Left chest: Maximum width - 4.0" wide
Structured cap: 2.25" high by 4.50" wide
Unstructured cap: 2.0" high by 4.50" wide
Visor: Maximum height - 1.25" high

Can I bring my own stuff in?
Of course, we encourage it! If you need less than 12 pieces embroidered, please do supply your own items. We also offer a wide variety of products if you'd like to purchase from us (minimum of 12 pieces required per order).